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Travellers, who have a complaint whilst on holiday, regarding arrangements confirmed by Adventure Pacific Limited, are required to immediately advise our local representative, our local agent, or the management of the organisation providing the service, who will endeavour to resolve the issue. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, and failure to do so can substantially affect your rights to resolve the complaint on your return to your home country.

If there is no local representative or local agent, or the management of the organisation providing the service has been unable to resolve the complaint, travellers are required to communicate their complaint in writing within 28 days of their return to their home country to their Travel Agent or to Adventure Pacific Limited.

Failure to communicate a complaint to our local respresentative, our local agent, the management of the respective supplier, or on their return to their home country in writing within the above mentioned time period, will release Adventure Pacific Limited from any obligation to accept the complaint.